FAQs

• Do you offer free shipping?
  Yes. Free standard shipping is available to the Lower 48 U.S. states. Additional charges apply to Alaska, Hawaii, Puerto Rico, and certain special deliveries.
• How long does delivery take?
  Standard delivery usually takes 7–30 business days. Large freight items generally arrive within 7–15 business days after shipment.
• How can I track my order?
  Tracking information will be provided after your order ships. Please allow approximately 5–7 days for tracking details to become available.
• What payment methods do you accept?
  We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and UnionPay.
• What currency are your prices in?
  Unless otherwise stated, prices are displayed in USD.
• Can I return my order?
  Eligible return requests must generally be made within 7 days of delivery. Products must be unused, uninstalled, and in their original packaging.
• How do I start a return?
  Contact us at sales@doctor-talk.com or WhatsApp +86 139 1670 7558 to request a Return Authorization before sending anything back.
• Are there products that cannot be returned?
  Yes. Custom-made products, installed or used items, hygiene-sensitive products, open-box items, certain medical products, and items under $25 may be non-returnable.
• Are restocking fees charged?
  Yes, depending on the product and manufacturer. Typical restocking fees range from 15%–30%, with some manufacturers charging more.
• What if my item arrives damaged or defective?
  Contact us within 3 days of delivery with your order number and photos or videos. We may provide replacement parts, repair, or a replacement product.
• How long do refunds take?
  Approved refunds may take up to 30 days after the returned item is received and inspected and are issued to the original payment method.
• Can I cancel an order?
  Please contact us as soon as possible. Orders already in processing or fulfillment may be subject to cancellation fees, and custom orders may not be cancellable.
• What is White Glove Delivery?
  It is an optional premium service that may include in-home delivery, setup, placement, and packaging removal for an additional fee.
• How can I contact Doctor-Talk?
  Email sales@doctor-talk.com or WhatsApp/Phone +86 139 1670 7558.