Thank You for Choosing Doctor-Talk!

At Doctor-Talk, we are committed to providing a safe, reliable, and transparent shipping experience for all our customers.

We understand that medical equipment is an important purchase, and we work hard to ensure every order is processed carefully, shipped securely, and delivered as efficiently as possible.

Please review the information below regarding our processing times, shipping methods, delivery procedures, and policies.

Free Shipping Offer

We are pleased to offer free shipping on eligible products delivered within the Continental United States (Lower 48 States).

Please Note:

• Free shipping applies only to customers located in the Lower 48 States.
• Shipping to Alaska, Hawaii, and Puerto Rico is available, but additional shipping charges may apply.
• Additional fees may apply depending on:
• • Product size and weight
  • Shipping destination
  • Special delivery requirements

Order Processing

Processing Time

• Standard Processing Time: 1–5 business days
• Orders are processed Monday through Friday.
• Orders placed on weekends or public holidays will begin processing on the next business day.

Processing times may vary due to:

• Payment verification issues
• Incorrect or incomplete shipping information
• Product availability
• Custom or specialty equipment requirements
• High seasonal demand

If any delay affects your order, our team will contact you with updated information.

Shipping & Delivery Methods

Standard Shipping

Most standard-size medical equipment orders are shipped through trusted carriers, including:

• UPS
• FedEx

Estimated Delivery Time

Estimated Delivery: 7–30 business days

Delivery times may vary depending on:

• Product availability
• Shipping destination
• Carrier schedules
• Customs clearance (where applicable)

Freight Delivery for Large Medical Equipment

Large and heavy medical equipment may require freight shipping.

Examples include:

• Hospital Beds
• Adjustable Beds
• Lift Chairs
• Pool Lifts
• Vehicle Lifts
• Stair Lifts
• Large Power Wheelchairs
• Patient Lifts

Freight Delivery Time

Estimated arrival:

7–15 business days after the product leaves the manufacturer

Important Freight Delivery Information

Freight shipments are generally provided as curbside delivery.

Please understand:

• Delivery is usually completed by a single freight driver.
• Drivers are not responsible for carrying products upstairs.
• Drivers do not enter homes, move products through elevators, or provide installation services.
• Customers should arrange assistance if additional handling is required.

White Glove Premier Delivery

For customers requiring additional assistance, Doctor-Talk offers premium delivery options.

White Glove Delivery may include:

✔ In-home delivery
✔ Equipment placement
✔ Product setup
✔ Packaging and debris removal

White Glove Delivery is available at an additional cost.

Please note:

• It may add up to 10 additional business days to the total delivery timeline.
• Availability depends on product type and delivery location.

Order Confirmation & Tracking

After placing your order, you will receive:

• Order confirmation email
• Estimated delivery information
• Shipping updates

Once your order has shipped, tracking information will be provided.

Please allow:

5–7 business days after shipment for tracking updates to appear in the carrier system.

Tracking updates may be delayed during international transit or carrier processing.

Custom & Specialty Medical Equipment

Some products require additional manufacturing, customization, or preparation time.

These products may include:

• Lift Chairs
• Power Wheelchairs
• Ultra-Lightweight Wheelchairs
• Lightweight Wheelchairs
• Heavy-Duty Wheelchairs
• Mobility Scooters
• Hand Cycles
• Customized Medical Equipment

In-Stock Products

If available in stock:

Estimated Delivery: 7–30 business days

Custom or Backordered Products

Estimated delivery dates will be provided after order confirmation.

Shipping Upgrade Options

Customers may request upgraded shipping options for faster transportation.

Please note:

• Expedited shipping only reduces transportation time.
• It does not reduce manufacturing, customization, or preparation time.
• Custom or made-to-order equipment must be ready before expedited shipping begins.
• Shipping upgrades do not include installation or home setup.

For complete assistance, customers may choose White Glove Premier Delivery.

Order Cancellation Policy

If you need to cancel your order, please contact us immediately.

Email: sales@doctor-talk.com
WhatsApp: +86 139 1670 7558

Cancellation requests are not guaranteed once:

• Processing has started
• The order has been prepared
• The product has been shipped

Once shipped, customers must follow our return policy.

Shipping Issues

Lost or Delivered Packages

Doctor-Talk is not responsible for packages confirmed as delivered by the carrier.

If your package shows as delivered but cannot be located:

1. Check your delivery location.
2. Contact the shipping carrier.
3. Submit a carrier claim if necessary.

Incorrect Address

Customers are responsible for providing accurate shipping information.

Doctor-Talk is not responsible for:

• Incorrect addresses
• Missing apartment numbers
• Incomplete delivery details
• Failed deliveries caused by incorrect customer information

Delivery Exceptions

Delivery delays may occur due to:

• Severe weather conditions
• Natural disasters
• Carrier delays
• Customs processing
• Remote delivery locations
• Unexpected logistical issues

We appreciate your patience and understanding during these situations.

Address Changes

Address change requests must be submitted immediately after placing your order.

Once an order has shipped:

• Address changes may not be possible.
• Additional rerouting fees may apply.

Undeliverable Packages

Packages returned due to:

• Incorrect address
• Failed delivery attempts
• Customer refusal
• Incomplete information

may result in:

• Additional reshipping charges
• Refund adjustments
• Order cancellation

Holiday Shipping Delays

During peak seasons, including:

• Black Friday
• Christmas
• New Year Holidays
• Major promotional periods

shipping carriers may experience delays due to increased order volume.

We recommend placing orders early to help ensure timely delivery.

Contact Information:

Trade name: doctor-talk

Phone: +8613916707558

Email: sales@doctor-talk.com

Address: KING YIP FACTORY BUILDING, NO.59 KING YIP STREET, ROOM D5, 5/F, KWUN TONG, Kowloon Hong Kong SAR