FAQs

Shipping

1. Do you offer free shipping?

Yes. Doctor-Talk offers free standard shipping to all U.S. states.

All products are shipped from warehouses located within the United States.

2. How long does delivery take?

Orders are typically processed within 1–3 business days.

After your order has been processed and shipped, estimated shipping transit time is:

3–8 business days

Most orders may arrive sooner. Delivery times may vary depending on the destination, carrier operations, weather conditions, public holidays, and other circumstances outside our control.

Delivery estimates are not guaranteed arrival dates.

3. How long does order processing take?

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are generally processed Monday through Friday, excluding public holidays.

Processing time is separate from shipping transit time.

4. How will my order be shipped?

Orders may be shipped using carriers such as:

• UPS

• FedEx

• USPS

• Other shipping providers when appropriate

The carrier used may vary depending on the product, U.S. warehouse location, and delivery destination.

5. Do you offer inside-home or White Glove Delivery?

No. Doctor-Talk currently does not offer White Glove Delivery or in-home setup services.

Our standard shipping service does not include product assembly, installation, placement, or removal of packaging.

6. Will I receive tracking information?

Yes. Once your order has shipped and tracking information becomes available, tracking details will be provided using the contact information associated with your order.

Please allow time for the carrier's tracking system to update after a tracking number has been issued.

7. Can products in the same order arrive separately?

Yes. If your order contains multiple products, they may occasionally ship separately or from different U.S. warehouse locations.

You may receive multiple tracking numbers, and packages may arrive at different times.

There is no additional standard shipping charge when an order is divided into multiple shipments.

Returns & Refunds

8. What is your return policy?

Eligible products may be returned within 7 days after delivery.

To be eligible for a change-of-mind return:

• The return request must be submitted within 7 days of delivery.

• The product must be unused and in the same condition in which it was received.

• Original packaging, accessories, manuals, and other included materials must be returned with the product.

• Proof of purchase or your Doctor-Talk order number is required.

Please contact us before returning any product. We will provide return instructions after your request has been reviewed and approved.

9. Which products cannot be returned?

Certain products may not be eligible for change-of-mind returns, including:

• Products that have been used, altered, modified, or damaged after delivery

• Products missing original packaging, accessories, manuals, or included parts

• Personalized or custom-made products

• Final-sale items clearly identified as final sale before purchase

• Products that cannot be returned for health, hygiene, or safety reasons after being opened or used, where applicable

These restrictions do not limit your rights regarding products that arrive damaged, defective, or incorrect.

10. How do I request a return?

Please contact our customer service team:

Email: sales@doctor-talk.com
WhatsApp: +86 139 1670 7558

Please provide:

• Your order number

• Product name

• Reason for the return

• Photos or videos if the product is damaged, defective, or incorrect

Please do not return a product before receiving return instructions from us.

11. Who pays return shipping costs?

For approved change-of-mind returns, the customer is responsible for return shipping costs.

If a product arrives damaged, defective, or incorrect, Doctor-Talk will provide return shipping instructions and, when a return is required, a prepaid return shipping label.

12. Do you charge a restocking fee?

No. Doctor-Talk does not charge a restocking fee for eligible returns.

13. How long does a refund take?

After an approved return has been received and inspected, Doctor-Talk will process the approved refund within 10 business days.

Approved refunds are issued to the original payment method used for the purchase.

Your bank, credit card company, or payment provider may require additional time to post the refund to your account after we issue it.

14. Can I exchange a damaged or defective product?

If you receive a damaged, defective, or incorrect product and would prefer a replacement, please contact our customer service team.

Replacement availability depends on product inventory and the circumstances of the order.

Payments

15. What payment methods do you accept?

Available payment methods are displayed during checkout.

Depending on availability, payment options may include major credit/debit cards and supported digital payment methods.

The payment methods available to you will be shown before you complete your purchase.

16. What currency are prices shown in?

Prices on Doctor-Talk are displayed in USD (United States Dollars) unless otherwise indicated.

17. Is my payment information secure?

Payments are processed through the secure payment methods available through our online checkout.

Doctor-Talk does not display your full payment card information on the website.

18. Why was my payment declined?

Payments may be declined for reasons such as:

• Incorrect payment information

• Insufficient funds

• Billing address mismatch

• Card issuer restrictions

• Bank security or fraud-prevention checks

If your payment is declined, please verify your payment information or contact your bank or payment provider.

Order Support

19. Can I cancel my order?

If you need to cancel an order before it ships, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests, but cancellation cannot be guaranteed after an order has entered fulfillment or has been shipped.

If your order has already shipped, our Return & Refund Policy will apply.

20. Can I change my shipping address?

If you notice an error in your shipping address, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided during checkout.

21. What if my package shows delivered but I cannot find it?

If tracking shows that your package was delivered but you cannot locate it:

1. Check the delivery location and surrounding area.

2. Check with household members or others who may have accepted the package.

3. Contact the shipping carrier when appropriate.

4. Contact Doctor-Talk for assistance with the available tracking and shipment information.

22. What happens if my package cannot be delivered?

If a package cannot be delivered because of an incorrect or incomplete address, failed delivery attempts, or other recipient-related issues, additional shipping charges may apply if the package must be shipped again.

Please make sure your shipping information is complete and accurate when placing your order.

23. Where do I send a return?

Do not send returns to our Hong Kong registered business address unless our customer service team specifically instructs you to do so.

After your return request has been reviewed and approved, we will provide the appropriate return instructions and return location.

Contact Doctor-Talk

24. How can I contact Doctor-Talk?

For questions about products, orders, shipping, returns, or refunds, please contact us:

Legal Business Name: Astrion International Co., Limited
Trade Name: Doctor-Talk
Email: sales@doctor-talk.com
WhatsApp: +86 139 1670 7558
Registered Address: Room D5, 5/F, King Yip Factory Building, No. 59 King Yip Street, Kwun Tong, Kowloon, Hong Kong SAR