Payment Policy
At Doctor-Talk, we aim to provide a secure, transparent, and convenient payment experience for all customers.
Accepted Payment Methods
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- UnionPay
All available payment options will be shown at checkout.
By completing a purchase, you confirm that you are authorized to use the selected payment method and authorize Doctor-Talk to charge the full order amount.
Pricing & Currency
All prices on our website are displayed in USD (United States Dollars) unless otherwise stated.
Prices may change without prior notice. Any applicable taxes, shipping charges, or additional service fees will be displayed during checkout before you complete your purchase.
Payment Processing
Orders are processed only after payment has been successfully authorized or received.
We reserve the right to refuse, hold, or cancel an order for reasons including:
- Payment authorization failure
- Incorrect billing information
- Product unavailability
- Pricing or product information errors
- Suspected fraudulent activity
- Shipping restrictions
If an order is cancelled after payment has been collected, the applicable refund will be issued to the original payment method.
Payment Security
Payments are processed through secure third-party payment providers.
Doctor-Talk does not directly store complete credit or debit card details on its servers. Transactions may also be subject to additional identity, fraud-prevention, or payment verification checks.
Declined Payments
A payment may be declined due to:
- Incorrect card details
- Incorrect billing address
- Insufficient funds
- Expired payment method
- Bank restrictions
- Fraud-prevention checks
If your payment is declined, please verify your payment information or contact your bank or payment provider.
Taxes & Additional Charges
Applicable taxes and other legally required charges may be calculated based on your shipping destination and order details.
Any applicable charges will be clearly shown during checkout before payment is completed.
Refunds
Approved refunds will be issued to the original payment method used for the purchase.
After a refund is processed by Doctor-Talk, your bank, card issuer, digital wallet provider, or payment processor may require additional time to post the funds to your account.
For full return and refund conditions, please review our Return & Refund Policy.
Payment Disputes
If you believe there is an error with a payment or charge, please contact us first so we can investigate the issue.
Please provide your:
- Order number
- Name
- Email address
- Description of the payment issue
Pricing Errors
We make every effort to ensure product prices are accurate. However, if a pricing or technical error occurs, Doctor-Talk reserves the right to correct the error, cancel the affected order, or issue a refund where applicable.
Policy Updates
Doctor-Talk may update this Payment Policy from time to time. Any changes will become effective when the revised policy is published on our website.
Contact Information:
Trade name: doctor-talk
Phone: +8613916707558
Email: sales@doctor-talk.com
Address: KING YIP FACTORY BUILDING, NO.59 KING YIP STREET, ROOM D5, 5/F, KWUN TONG, Kowloon Hong Kong SAR