Return & Refund Policy

At Doctor-Talk, we want customers to have clear information about returns and refunds. Please review the following policy before making a purchase.

7-Day Return Policy

You may request a return within 7 days after your order has been delivered.

To be eligible for a return:

• The return request must be submitted within 7 days of delivery.

• The item must be unused and in the same condition in which it was received.

• The item must include its original packaging, accessories, manuals, and other materials supplied with the product.

• Proof of purchase or your Doctor-Talk order number is required.

Returns requested more than 7 days after delivery may not be accepted unless the product is covered by an applicable warranty or required by law.

How to Request a Return

Before returning any product, please contact our customer service team:

Email: sales@doctor-talk.com
WhatsApp: +86 139 1670 7558

Please provide:

• Your order number

• Product name

• Reason for the return

• Photos or videos if the product is damaged, defective, or incorrect

Our customer service team will review your request and provide return instructions if the return is approved.

Please do not send a product back before receiving return instructions from us.

Change-of-Mind Returns

If you change your mind about a purchase, you may request a return within 7 days after delivery, provided the product meets the return eligibility requirements above.

For approved change-of-mind returns:

• The customer is responsible for return shipping costs.

• The product must be returned using a trackable shipping service.

• The product must be returned in its original condition with its original packaging, accessories, manuals, and included materials.

• Original shipping charges, if any, are not refundable unless required by law.

No restocking fee is charged for eligible returns.

Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, or different from the product you ordered, please contact us as soon as possible and within the 7-day return period.

Please provide your order number and photos or videos showing the issue when possible.

After reviewing and approving the request, Doctor-Talk will provide a prepaid return shipping label when a return is required because the product arrived damaged, defective, or incorrect.

Depending on the circumstances and product availability, we may offer an eligible replacement or refund.

Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs.

We strongly recommend using a trackable shipping method. Doctor-Talk cannot confirm receipt of a return until it has been delivered to the designated return location.

For approved returns involving a damaged, defective, or incorrect product, Doctor-Talk will provide return shipping instructions and, when a return is required, a prepaid return label.

Do not return products to our Hong Kong registered business address unless our customer service team specifically instructs you to do so.

The appropriate return location will be provided with your approved return instructions.

Non-Returnable Items

Certain products may not be eligible for change-of-mind returns, including:

• Products that have been used, altered, modified, or damaged after delivery

• Products missing original packaging, accessories, manuals, or included parts

• Personalized or custom-made products

• Final-sale items clearly identified as final sale before purchase

• Products that cannot be returned for health, hygiene, or safety reasons after being opened or used, where applicable

This does not limit your rights regarding products that arrive damaged, defective, or incorrect.

Refunds

After your approved return has been received, we will inspect the product and notify you regarding the status of your refund.

If the refund is approved, it will be issued to the original payment method used for the purchase.

Doctor-Talk will process approved refunds within 10 business days after the returned product has been received and inspected.

After we issue the refund, your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Exchanges

If you receive a damaged, defective, or incorrect product and would prefer a replacement, please contact our customer service team.

Replacement availability depends on product inventory and the circumstances of the order.

Order Cancellations

If you need to cancel an order before it ships, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee cancellation after an order has entered fulfillment or has been shipped.

If the order has already been delivered, this Return & Refund Policy will apply.

Contact Us

For questions about returns or refunds, please contact:

Legal Business Name: Astrion International Co., Limited
Trade Name: Doctor-Talk
Email: sales@doctor-talk.com
WhatsApp: +86 139 1670 7558
Registered Address: Room D5, 5/F, King Yip Factory Building, No. 59 King Yip Street, Kwun Tong, Kowloon, Hong Kong SAR