Shipping Policy
Order Now for Fast, Free Shipping to the Lower 48 States!
We are pleased to offer free shipping on every product to the continental United States (lower 48 states). Please note: Free shipping is not available for customers in Alaska, Hawaii, or Puerto Rico. While we can ship to these locations, customers are responsible for covering shipping costs.
Delivery Times and Methods
Standard Shipping:
Most items will arrive via UPS or Federal Express within 20–45 days.
Freight Delivery:
If your order includes larger or heavier items such as:
Hospital beds
Adjustable beds
Lift chairs
Pool lifts
Vehicle lifts
Stairlifts
Larger power chairs
Patient lifts
These will ship via freight and typically arrive within 7-15 business days from the date they leave the manufacturer.
Important Notes on Freight Delivery:
Freight shipments are delivered curbside, usually by a single driver.
Drivers will not traverse steps or elevators, or enter your home. If you have special delivery needs, please contact us ahead of time.
White Glove Premier In-Home Delivery and Setup is available at an additional cost. This service provides delivery into your home, setup, and debris removal. While it may add up to 10 days to the total delivery time, it eliminates any hassle for you.
Order Tracking and Confirmation
Upon placing your order, you’ll receive an order confirmation with an anticipated delivery date.
Tracking information will be available after 24-72 hours, once the package has shipped out.
Use this tracking to monitor your shipment in real time.
If you have any questions or concerns about your delivery that are not answered here or through tracking, please email us at sales@doctor-talk.com or WhatsApp us at +8613916707558.
Custom and Specialty Items
Custom orders and certain specialty items may take longer for delivery. These include:
Lift chairs
Power wheelchairs
Ultra-lightweight wheelchairs
Lightweight wheelchairs
Heavy-duty wheelchairs
Scooters
Hand cycles
If your item is in stock, it will ship immediately and typically arrive within 7-15 business days. For custom or backordered items, projected delivery dates will be included in your order confirmation.
Can I Upgrade My Shipping?
Yes. You can upgrade your shipping for faster delivery. However, please note that if your product is custom or not “in stock,” expedited delivery will only apply once the product is ready to ship. Upgrading your shipping does not speed up the production or preparation process for your equipment.
Also, upgraded shipping covers faster transit times only and does not include setup or in-home delivery. If you’re interested in a comprehensive delivery service – including product setup and placement in your home – please click here to learn about our White Glove Premier In-Home Delivery and Setup options.
We’re here to ensure your delivery meets your needs – please feel free to reach out if you have any questions.
We are committed to making your shipping experience smooth and reliable. For any special circumstances or questions, don’t hesitate to contact us. Thank you for choosing Doctor-Talk!