Privacy Policy

This privacy policy has been compiled to better serve those who are concerned about how their “personally identifiable information” (PII) is used online. PII, as defined in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to understand clearly how we collect, use, protect, and otherwise handle your personally identifiable information in connection with our website.
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What personal information do we collect from people who visit our blog, website, or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, or other details to help you with your experience.
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When do we collect information?
We collect information from you when you place an order, subscribe to a newsletter, fill out a form, or enter information on our site.
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How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:

      • To improve our website in order to better serve you.
      • To allow us to better serve you in responding to your customer service requests.
      • To quickly process your transactions.
      • To send periodic emails regarding your order or other products and services.
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How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular malware scanning.
Your personal information is stored behind secured networks and is only accessible to a limited number of people who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you provide is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order or enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
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Do we use “cookies”?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so we can offer better site experiences and tools in the future.
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We use cookies to:
      • Help remember and process items in the shopping cart.
      • Understand and save users’ preferences for future visits.
      • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is sent, or you can choose to turn off all cookies. You do this through your browser settings (for example, Internet Explorer). Each browser is a little different, so check your browser’s Help menu to learn the correct way to modify your cookie settings.

If you disable cookies, some features will be disabled. It will not affect users’ ability to place orders, but it may affect features that make your site experience more efficient, and some of our services may not function properly.

However, you can still place orders.
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Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving you, as long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
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Third-Party Links
We do not include or offer third-party products or services on our website.
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Text Messaging
When you provide your phone number to Doctor-talk, you may receive text messages related to your inquiry, quote, order, or customer service request. Message frequency varies depending on your interaction with our team.
Standard messaging and data rates may apply depending on your mobile carrier.
You may opt out of receiving text messages at any time by replying STOP to any message. After sending STOP, you will receive a confirmation message and will no longer receive SMS messages from us.
Doctor-talk will not share or sell your phone number for third-party marketing purposes.
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Google
Google’s advertising requirements are set out in Google’s Advertising Principles, which are designed to provide a positive experience for users: https://support.google.com/adspolicy/answer/6008942?hl=en&visit_id=638786810828256188-1552208703&rd=1
We use Google AdSense advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
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We have implemented the following:
  • Demographics and Interests Reporting
We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting Out:
Users can set preferences for how Google advertises to them using the Google Ad Settings page. Alternatively, they can opt out by visiting the Network Advertising Initiative opt-out page or permanently using the Google Analytics Opt-Out Browser add-on.
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According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or, at a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word “Privacy” and can be easily found on the page specified above.
Users will be notified of any privacy policy changes:
      • On our Privacy Policy page
Users are able to change their personal information:
      • By emailing us
      • By logging in to their account
      • By chatting with us or sending us a ticket
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How does our site handle Do Not Track signals?
We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
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Does our site allow third-party behavioral tracking?
It is also important to note that we allow third-party behavioral tracking.
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COPPA (Children’s Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.
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Fair Information Practices
The Fair Information Practice Principles form the backbone of privacy law in the United States, and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to complying with the various privacy laws that protect personal information.
To be in line with Fair Information Practices, we will take the following responsive action should a data breach occur:
We will notify users via email
      • Within 7 business days
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute noncompliance by data processors.
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CAN-SPAM Act
The CAN-SPAM Act is a law that sets rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and sets out tough penalties for violations.

We collect your email address in order to:

      • Send information, respond to inquiries, and address other requests or questions.
      • Process orders and send information and updates pertaining to orders.
      • Send you additional information related to your product and/or service.
      • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CAN-SPAM, we agree to the following:

      • NOT use false or misleading subjects or email addresses.
      • Identify the message as an advertisement in a reasonable way.
      • Include the physical address of our business or site headquarters.
      • Monitor third-party email marketing services for compliance, if one is used.
      • Honor opt-out/unsubscribe requests quickly.
      • Allow users to unsubscribe by using the link at the bottom of each email.

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Analytics

We use analytics tools to track use of the Website by collecting anonymous statistics. Among the tools we currently use are Google Analytics and Facebook.

Third-party vendors may use cookies, web beacons, and similar technologies to collect or receive information from the Website and use that information to provide measurement services and target ads based on your prior visits to the Website.

Google’s use of the DoubleClick cookie enables it and its partners to serve ads to you based on your visit to the Website and/or other websites on the Internet. We may use the following services: Remarketing with Google Analytics, Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting. Google Analytics collects data about your traffic via Google advertising cookies and anonymous identifiers.

With our permission, Google may use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to transmit information, optimize, and display ads based on your use of the Website.

Facebook is able to connect the data with your Facebook account and use the data for its own advertising purposes, in accordance with Facebook’s Data Use Policy found under: Facebook Privacy/.

You may opt out of the use of the DoubleClick cookie for interest-based advertising, and opt out of the use of other Google services by visiting Ads Settings. Also see Google Analytics Opt-out Browser Add-on: How Google uses data when you use their partners’ sites or apps.

You may opt out of the collection and use of information for ad targeting or the transfer of such data for such purposes by Facebook at: Facebook Website Custom Audiences/.

Alternatively, you can deactivate the use of cookies by third-party providers by visiting the Network Advertising Initiative’s deactivation website (http://www.networkadvertising.org/choices/).

If at any time you would like to unsubscribe from receiving future emails, you can:

      • Follow the instructions at the bottom of each email,

and we will promptly remove you from all correspondence.

We utilize a range of tools and services to enhance your shopping experience. When you explore our website, we might transmit one or more cookies – small text files with unique alphanumeric characters – to your computer. These cookies identify your browser and facilitate communication when you interact with our site. You have the option to adjust your browser settings to decline cookies, and you can manually remove specific cookies or clear all cookies using your browser’s instructions. Keep in mind, however, that disabling cookies might affect certain features of websites you visit. As part of our services, we utilize Gobot to communicate messages about abandoned carts, shopping sessions, and marketing efforts. Gobot may gather details such as device type, operating system, geographic location, browser type, Internet Service Provider, and usage data related to our website, including pages visited, links clicked, non-sensitive text input, mouse movements, referring URLs, and cookie information as explained here. You can find Gobot’s privacy policy here. If you wish to opt out of Gobot, you can do so by clicking here.

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State Privacy Law Compliance

California Consumer Privacy Act
This privacy policy complies with the California Consumer Privacy Act (CCPA). We limit the collection and use of your “personal information” as defined in the CCPA. You have the right to submit verified requests to access, delete, and opt out of the sale or sharing of your personal information. The categories of personal information collected and the purposes for which we process it are outlined in this privacy policy. We will respond to consumer requests in accordance with CCPA requirements.

Personal information we collect 
The following is a list of personal information that we collect or have collected from California residents over the past twelve months. We will update this disclosure from time to time as appropriate. 
● Unique identifiers, such as your first name, last name, age, gender or similar identifier, address, or IP address; 
● Internet or other electronic network activity information, including content interaction information such as content downloads, search history, transaction and interaction data related to your use of our services and links in our emails sent to you; 
● Geolocation data, such as the location of your device or computer; 
● Inference data, such as information about your purchase preferences, feedback, and survey responses; 
● Other information that identifies you or can be reasonably associated with you (for example, information you voluntarily provide as you use our services, such as additional profile information or user-generated content).

How we collect personal information 
We obtain the categories of personal information listed above from the following sources: 
● Directly from users of our services when they provide information to us. 
● Indirectly from you as you navigate through the services. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies. 
● From third-party service providers.

Categories of personal information disclosed for our business purpose 
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California Online Privacy Protection Act 
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach extends well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly what information is being collected and with whom it is being shared, and to comply with that policy. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf 
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California Consumer Privacy Act (CCPA) 
The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under this law, California residents can choose to opt out of the “sale” of their personal information to third parties. Under the CCPA, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights. 
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State Privacy Law Compliance 

California Consumer Privacy Act 
This privacy policy complies with the California Consumer Privacy Act (CCPA). We limit the collection and use of your “personal information” as defined in the CCPA. You have the right to submit verified requests to access, delete, and opt out of the sale or sharing of your personal information. The categories of personal information collected and the purposes for which we process it are outlined in this privacy policy. We will respond to consumer requests in accordance with CCPA requirements.

Personal information we collect 
The following is a list of personal information that we collect or have collected from California residents over the past twelve months. We will update this disclosure from time to time as appropriate. 
● Unique identifiers, such as your first name, last name, age, gender or similar identifier, address, or IP address; 
● Internet or other electronic network activity information, including content interaction information such as content downloads, search history, transaction and interaction data related to your use of our services and links in our emails sent to you; 
● Geolocation data, such as the location of your device or computer; 
● Inference data, such as information about your purchase preferences, feedback, and survey responses; 
● Other information that identifies you or can be reasonably associated with you (for example, information you voluntarily provide as you use our services, such as additional profile information or user-generated content).

How we collect personal information 
We obtain the categories of personal information listed above from the following sources:
● Directly from users of our Services when they provide information to us. 
● Indirectly from you as you navigate through the Services. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies. 
● From third-party service providers. 

Categories of personal information disclosed for our business purpose 
The personal information that we disclosed about consumers for a business purpose over the past twelve (12) months falls into the following categories as established by the California Consumer Privacy Act: 
● Identifiers such as your name, email address, billing address, or IP address; 
● Personal information such as a credit card number, for example, if we use a third-party payment processor; 
● Your age, age range, gender, or other protected classifications, for example, if you choose to participate in a survey distributed by us or complete the User Content form; 
● Geolocation data from your IP address. 

Access request rights 
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past twelve (12) months. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. Agents must submit proof that the consumer has authorized them to act on their behalf. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request. If you wish to do any of these things, please contact us. Once we receive and verify your request, we will disclose the requested information to you. You may make up to two (2) requests in a twelve-month period for information about: 
● The categories of personal information we collected about you or shared with our service providers for business purposes. 
● The categories of sources of the personal information we collected about you. 
● Our business or commercial purpose for collecting that personal information. 
● The specific pieces of personal information we collected about you. 

Right to deletion of personal information 
You have the right under the California Consumer Privacy Act to request the deletion of your personal information. If you wish to do this, please contact us. Depending on your data choices and subject to applicable regulations, certain services may be limited or unavailable. 

We may, however, deny your deletion request if retaining the information is necessary for us or our service provider(s) to: 
● Complete the purpose for which we collected the personal information, provide a service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you. 
● Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities. 
● Exercise free speech; ensure another consumer's right to exercise their free speech rights; or exercise another right provided by law. 
● Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et seq.) or another legal obligation. 
● Make other internal and lawful uses of that information that are compatible with the context in which you provided it. 

No discrimination 
You have the right not to receive discriminatory treatment for exercising your rights under the CCPA, and we will not discriminate against any consumer for exercising their rights under the California Consumer Privacy Act. 

Virginia Consumer Data Protection Act (VCDPA) 
This privacy policy complies with the Virginia Consumer Data Protection Act (VCDPA). We limit our collection, processing, and retention of your sensitive personal data as defined under the VCDPA. You have the right to confirm whenever we are processing your personal data; the right to access your personal data processed by us; the right to correct inaccuracies in your personal data; the right to delete personal data provided by or obtained about you; the right to obtain a copy of the personal data that you previously provided to us in a portable and, to the extent technically feasible, readily usable format; and the right to opt out of the processing of personal data for purposes of targeted advertising, the sale of personal data, or profiling. We will respond to verified consumer requests within the timelines required under the VCDPA. 

According to the VCDPA, we agree to the following:
• Virginia users can invoke their rights by submitting a request to us for their personal data, specifying the rights they want to invoke. We are required to provide users with a reasonably accessible, clear, and meaningful privacy notice for exercising their rights. Information provided in response to a user request shall be provided by us free of charge, up to twice annually per user.
• We will respond within 45 days of receipt of the request submitted by the user. We may request an extension of an additional 45 days to respond.
• We will either grant the user’s request or decline it by providing the justification for declining it. We may also request that the user provide additional information to authenticate both the user and the user’s request.
• If the request invoking the user’s rights is declined, we will provide clear instructions for appealing the decision. Within 60 days of receipt of an appeal, we will provide a written explanation of the reasons for our decision.
• If the appeal is denied, we will provide the user with an online mechanism or other method through which the user may contact the Attorney General to submit a complaint.

Colorado Privacy Act (CPA) 
This privacy policy complies with the Colorado Privacy Act (CPA). We adhere to the CPA’s definitions of “personal data” and “process” in our data practices. You have the right to opt out of targeted ads, the sale of your personal data, or profiling; the right to access the data that we have collected from you; the right to correct data that has been collected about you; the right to request that the data collected about you be deleted; and the right to data portability (that is, the right to access data in an easily accessible and transportable format).   
We will protect and handle your personal data as required under the CPA.
According to the CPA, we agree to the following:
• Universal opt-out mechanisms, such as the Global Privacy Control, must be treated as an opt-out request from the users themselves. 

Connecticut Data Privacy Act (CTPA)
This privacy policy complies with the Connecticut Data Privacy Act (CTPA). We adhere to the CTPA’s definition of “personal data” and allow you to submit verified requests for access, deletion, and correction of your personal data. You have the right to confirm whether your personal data is being processed and to access that data, with some limited exceptions such as when disclosure would reveal a trade secret; the right to correct any inaccurate personal data; the right to request that your personal data be deleted; the right to request that your personal data be provided to you in a portable and easily accessible format, subject to technical feasibility and trade secret limitations; and the right to opt out of the processing of your personal data for certain purposes, including targeted advertising, sale of personal data (with some limited exceptions), and profiling in furtherance of solely automated decisions that produce legal or similarly significant effects concerning you.
We will respond to users’ requests within the timelines mandated under the CTPA.
According to the CTPA, we agree to the following:
• We will provide notice regarding the types of personal data we process, the purposes for processing, whether and why we share your personal data with third parties, and information about how users can exercise their various rights (e.g., access, deletion) over their personal data.
• We limit collection of personal data to what is adequate, relevant, and reasonably necessary for the specific purposes for which the data is processed (also known as “data minimization”).
• Obtain consent before processing a user’s sensitive data.
• Respond to requests to exercise users’ rights granted under the CTPA.
• Conduct assessments before processing personal data in a manner that presents a heightened risk of harm to users (called “Data Protection Assessments”). This includes processing personal data for the purposes of targeted advertising, sale, or profiling, and processing sensitive data.
• Use reasonable safeguards to secure users’ personal data.
• Not discriminate against users who exercise their rights under the CTPA or process personal data in a manner that would otherwise result in unlawful discrimination.
We use a range of tools and services to enhance your shopping experience. When you explore our website, we may transmit one or more cookies – small text files with unique alphanumeric characters – to your computer. These cookies identify your browser and facilitate communication when you interact with our site. You can adjust your browser settings to decline cookies, and you can manually remove specific cookies or clear all cookies by following your browser’s instructions. Keep in mind that disabling cookies may affect certain features of websites you visit. As part of our services, we use Gobot (https://www.getgobot.com/) to communicate messages about abandoned carts, shopping sessions, and marketing efforts. Gobot may collect details such as device type, operating system, geographic location, browser type, Internet Service Provider, and usage data related to our website, including pages visited, links clicked, non-sensitive text input, mouse movements, referring URLs, and cookie information as explained.

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Contact Us
This privacy policy complies with the Virginia Consumer Data Protection Act (VCDPA). We limit our collection, processing, and retention of your sensitive personal data as defined under the VCDPA. You have the right to confirm when we are processing your personal data, the right to access your personal data processed by us, the right to correct inaccuracies in your personal data, the right to delete personal data provided by or obtained about you, the right to obtain a copy of the personal data that you previously provided to us in a portable and, to the extent technically feasible, readily usable format, and the right to opt out of the processing of personal data for purposes of targeted advertising, the sale of personal data, or profiling. We will respond to verified consumer requests within the timelines required under the VCDPA.

According to the VCDPA, we agree to the following:
• Virginia users can invoke their rights by submitting a request to us regarding their personal data and specifying the rights they want to invoke. We are required to provide users with a reasonably accessible, clear, and meaningful privacy notice for exercising their rights. Information provided in response to a user request will be provided by us free of charge, up to twice annually per user.
• We will respond within 45 days of receipt of the request submitted by the user. We may request an extension of an additional 45 days to respond.
• We will either grant the user’s request or decline it by providing the justification for declining it. We may also request that additional information be provided by the user in order to authenticate both the user and the user’s request.
• If the request invoking the user’s rights is declined, we will provide clear instructions for appealing the decision. Within 60 days of receipt of an appeal, we will provide in writing an explanation of the reasons for our decision.
• If the appeal is denied, we will provide the user with an online mechanism or other method through which the user may contact the Attorney General to submit a complaint.

If you have any questions regarding this privacy policy, you may contact us using the information below.

Mailing Address:
Astrion International Co., Limited (HONG KONG)
ROOM D5, 5/F. KING YIP FACTORY BUILDING, NO. 59 KING YIP STREET, KWUN TONG, KL. HONG KONG

WhatsApp: +8613916707558
Email: sales@doctor-talk.com